Refund Policy

1. Our Commitment

At Connect to Books, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds in accordance with Spanish consumer protection laws.

2. Return Eligibility

You may return most items within 14 days of delivery for a full refund. To be eligible for a return:

• Items must be in their original condition and packaging
• Books must be unopened and unread
• You must provide proof of purchase
• Items must not be damaged due to misuse

Please note that personalized items, digital downloads, and subscription services cannot be returned once activated.

3. How to Return an Item

To initiate a return:

1. Contact us at [email protected] or call +34 627 861 337
2. Provide your order number and reason for return
3. We will send you return instructions and a return authorization number
4. Package the item securely with all original materials
5. Ship the item to the address provided

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

4. Refund Processing

Once we receive your return, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including return shipping.

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial subscription periods.

7. Contact Us

For questions about returns or refunds, contact us:

Email: [email protected]
Phone: +34 627 861 337
Address: C. Mar Cantábrico, 28, 03739 El Rafalet, Alicante, Spain